We have implemented several enhancements to the on-demand feature:
- Streamlined session completion types: When completing or saving on-demand sessions, you will now only be able to select "Cancelled" or "Missed" as completion types. The "Missed" and "Custom" completion types have been removed since they were not relevant to on-demand sessions. We retained the "Cancelled" session completion type to accommodate situations where a session meeting was initiated but quickly abandoned. In such cases, it is appropriate to complete the session without incurring any costs or wages.
- Introducing block pricing: We have introduced a new feature called block pricing. Block pricing allow you to charge your clients based on a minimum block of time. For instance, if you set a 15-minute block time, a session with a duration between 1 and 15 minutes will be charged for the entire 15 minutes. Similarly, if the session duration is 17 minutes, the client will be charged for 30 minutes. This pattern continues for longer durations as well.
- Impact on client costs: Block pricing only affect the calculation of costs for clients. Your practitioners or tutors will continue to have their wages calculated based on the actual duration of the session, either by the minute or according to the normal calculation method.
- Fixed services and hourly cost determination: When a block pricing is used, fixed services will be treated as hourly services for determining the cost to the client.
To configure block pricing for your account, follow these steps:
- Access the administrator's panel and navigate to SESSIONS > ON-DEMAND > SETTINGS.
- For an existing agent, select the agent from the list on the right and click "EDIT." Otherwise, scroll down to "Block Pricing" in the left-side panel.
- Enter the desired number of minutes for your pricing blocks in the provided space.
- Scroll down and click "SUBMIT" to save your changes.
These improvements aim to enhance the efficiency and flexibility of the on-demand feature for your convenience.
If you have any questions, please contact support at mail@bizstim.com.
Sincerely,
The Bizstim Team
