We made some changes to the Agent/Parent user type. These changes are as follows:
- Agents can cancel sessions for their assigned clients. For example, a parent can review the sessions for any of their children and cancel from sessions as per your cancellation policy. If you do not allow cancellations this feature will not be available. This feature is fully time zone aware. The agent must check a checkbox entitled, "I agree to your cancellation policy," before they are allowed to cancel from the session. A corresponding e-mail will be sent out to the practitioner/tutor and anyone else designated in your cancellation policy
- The agent sessions pages will save/remember your date range, client selected and session status selected as the agent moves from page to page within the software. Therefore, if the agent views a session and returns to the sessions list it will reflect the filter options previously selected. This will cut down on page manipulation and lead to a better customer experience. This addition is the same type of feature that was added to the administrator and staff session pages
- A small visual change to the agent dashboard was made. This does not impact agent features at all
- Fixed: a logical error was preventing clients from dropping out of a class that has not yet past the drop deadline. This has been fixed
If you have any questions, please contact support at mail@bizstim.com.
Sincerely,
The Bizstim Team
