We have added a new login feature. Previously, if you forgot your password, you were required to provide your username. Given your username, a password reset e-mail was sent. Unfortunately, some users also forget their username.
If you forgot your username, you were required to contact an administrator or Bizstim Support. This is not ideal. We added a Forgot Username option for users. Now, on the Reset Password page, there is a link for Forgot Username.
The Forgot Username page asks a couple questions and will provide the user their username right away. With the username, you can go back to the Reset Password page and request a reset password e-mail.
This new feature should drastically reduce downtime and/or inefficiencies.
Kind regards from the Bizstim Staff.
